911 Dispatchers are highly technical positions that answer 911 emergency and non-emergency calls from the public, interdepartmental calls from police, fire and ambulance services and calls from other public safety agencies.
Dispatchers monitor multiple computer screens, while efficiently gathering, prioritizing and documenting caller information. Work requires the exercise of independent judgment and interpretation and is performed under general supervision with periodic review for accuracy and adherence to standards.
911 Dispatchers provide callers with the appropriate advice or referral, or initiate police, fire, and/or emergency medical (EMS) services for the caller.
Dispatchers operate Computer Aided Dispatch (CAD), two-way radio, and other sophisticated communications equipment systems.
We currently have no openings for this position.
FAQ’s
What shifts do Dispatchers work?
We work 12 hour shifts, the rotation is 3 days on/4 days off then 4 days on/3 days off. The 4 day week you accumulate 8 hours of overtime.
How long is the training program?
Our training program is 9-12 months in length depending on previous training and experience. Shifts during the training period will change every 4 weeks to coincide with your trainer.
Is there a Police Union?
Technically no. However, the City of Nampa does collective bargaining with the Nampa Police Protective Association (NPPA) which is an employee representative group comprised of sworn Nampa Police Officers and Dispatchers who wish to participate. NPPA is governed by a members elected board.
Is overtime available?
Yes. We are short on dispatchers so OT is generally available. OT is paid at time and a half rate and is for hours worked in excess of normal scheduled shift. During your training phase, OT is not always available.
Is there post retirement insurance?
Yes. Our insurance provider is iiiA and they offer the same plan once you retire so long as there is no lapse in coverage. You’re just responsible for 100% of the premium payment yourself.
Are there any part time positions available?
No, we do not have part time positions for dispatching.
Do I need experience to be a dispatcher?
No. We provide all the training you will need.
If I currently posses an Idaho POST certification for corrections or patrol, does it count towards dispatch?
No. You have to obtain a dispatch certification.
When does insurance start and how much does it cost?
Insurance begins 30 days after your first day of employment.
| Monthly Insurance Premiums Paid by Employee (begins Oct 2023) – FY 2024 | iiiA – Medical | Delta Dental | Willamette Dental | Lifemap – Vision |
|---|---|---|---|---|
| EE | 0 | 0 | 25.91 | 8.00 |
| ES | 71.12 | 7.72 | 36.69 | 16.00 |
| EC1 | 18.74 | 9.92 | 16.54 | 17.00 |
| EC2 | 62.84 | 9.92 | 16.54 | 17.00 |
| Family | 134.51 | 19.85 | 24.81 | 27.00 |
| Dispatch Center Pay Scale – Call Taker | FY 2024 | FY 2025 | Requirements |
|---|---|---|---|
| CT I | 18.77 | 18.96 | Probationary Period |
| CT II | 19.69 | 19.88 | Completion of one (1) year experience |
| CT III | 22.17 | 22.39 | Completion of three (3) years’ experience |
| Communications Officer | FY 2024 | FY 2025 | Requirements |
|---|---|---|---|
| Entry | 22.35 | 22.76 | Probationary Period |
| Dispatch I – Basic | 25.81 | 26.07 | POST EC Basic Certificate |
| Dispatch II – Basic | 28.68 | 28.96 | POST EC Basic Certificate & 3 years experience |
| Dispatch II – Intermediate | 31.33 | 31.64 | POST EC Intermediate Certificate & three (3) years’ experience |
| Dispatch III – Intermediate | 32.70 | 33.03 | POST EC Intermediate Certificate & six (6) years’ experience |
| Senior Dispatcher | 34.22 | 34.56 | POST EC Advanced Certificate & eight (8) years’ experience |
| Dispatch Supervisor | 39.11 | 39.50 | Minimum Level II or Intermediate POST Certified & one (1) year of service with NPD |
Longevity Pay for all NPPA members as follows:
$.75 per hour in addition to base pay plus specialty pay at ten (10) year anniversary with NPD
$1.25 per hour in addition to base pay plus specialty pay at fifteen (15) year anniversary with NPD
$1.75 per hour in addition to base pay plus specialty pay at twenty (20) year anniversary with NPD
Lateral Hire Employees:
Lateral Entry into the Nampa Police Pay Scale will be based on experience at the rate of one (1) to one (1) to the nearest month.
Personal Leave Bank – As a Dispatcher you do not receive sick leave and vacation time off, it’s all combined into one Personal Leave (PL) account. You can bank a maximum of 800 hours in this account. If you have more than 300 hours accumulated, you qualify to sell back up to 40 hours of your PL bank for cash at your current pay rate one time each year. If you have more than 500 hours accumulated you qualify to sell back up to 80 hours of your PL bank.
Comp Time – You can also earn up to 240 hours of accumulated comp time in lieu of being paid overtime. You can use this time for vacation, extra days off, etc. with the approval of your supervisor.
Holiday Pay – There are 11 paid holidays throughout the year. For each holiday, the city banks your holiday pay and pays it to you in one lump sum the beginning of December each year. Kind of like a Christmas bonus, but you earned it.
Equipment – All uniforms are initially issued, after that you receive a $425 clothing allowance annually to replace uniforms as they wear and/or tear.
Deferred Comp match – The city matches up to 2% into PERSI Choice 401K plan or 457 plan or ROTH.
GI Benefits – If you’re a Veteran and qualify for GI Benefits, you can apply those during your first year of employment.